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High Performing Teams.
Customer-Focused. Results-Driven.

Business Development Representative | Credit Unions

About Support EXP

Support EXP is expanding our business development team, looking for one high-energy, critical thinking, driven professional with sound business acumen, strong technical aptitude and natural sales instincts to join our specialized team with a focus on business development in the credit union community. Ideal candidates should be eager to advance by demonstrating their ability to be a tenacious self-starter and self-managed every day. Support EXP offers a fast-paced, innovative environment where you will be provided the tools, resources and leadership to sell a cutting edge CX Analytics Solution and Analytics Platform.


Why Support EXP?

Support EXP is the industry leader in positioning banks and credit unions to consistently and winningly deliver a seamless customer experience across all business channels. We help them connect the dots between the customer experience and revenue, growth, and profitability by providing voice-of-the-customer analytics - in real time - so that we draw their customers very close to them! Our clients are some of the most forward-thinking credit unions in the nation and they rely on us to help them solve some of their biggest problems around the customer experience.

Business Development Rep Responsibilities

  • Create an engaging and professional, first and lasting impression
  • Maintain active, advance-driven engagement with prospects through creative and compelling communications including phone, webinar, and occassional live presentations
  • Generate new business opportunities to power up our growth
  • Research opportunities to bring in new accounts (i.e. industry research, prospect research, creating connections, sending compelling emails, strategically calling, etc.)
  • Conduct professional discussions and presentations with senior credit union executives
  • Evangelize Support EXP Solutions
  • Achieve quotas of developing qualified opportunities and closing business

Competitive Compensation (Salary plus commission) plus a complete benefit package including medical, dental, vision, 401K, and company-paid disability and life insurance.


Minimum Qualifications

  • Solid CRM experience
  • Confident prospecting at the Executive Level
  • Inside sales experience a plus
  • Enterprise prospecting experience a plus
  • Excellent written/verbal communication skills
  • Strong problem solving skills
  • Metrics or CX Analytics a plus
  • Motivation, drive and a self-starting attitude
  • Ability to work in a fast-paced environment
  • Ability to solve for customer needs and challenges and meet them with a successful sale
  • Ability to multi-task, take initiative, prioritize, and manage time effectively
  • Bachelor's degree from an accredited University is strongly preferred

Preferred Qualifications

  • 3+ years of full-time B-B sales (software sales, CX research, marketing, corporate banking sales, or credit union retail management or executive experience a plus)
  • Proven track record of success in prospecting and closing complex sales in B-B environment

Send resume with a cover letter to Rosemary Rulka, HR Director at rrulka@supportexp.com


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