OUR STORY
For 25 years, we have researched and innovated to help financial institutions deliver a differentiating customer experience by optimizing their CX performance. Our data-driven, comprehensive survey and mystery shop solutions, insight-rich actionable analytics, targeted CX research and expert guidance all work together to accelerate your bank or credit union toward success.
Collaboration is in our DNA.
Working closely with our clients has proven effective in quickly and expertly getting them to their objectives.
Purposeful, Enduring Change
At the heart of who we are and what we do is transformation – real change from the inside out. Change is happening all around us. The leaders in any field are those who are intentional about change. They are able to guide their teams toward a chosen goal rather than simply react and hope for things to go well. Such change is best accomplished by partnering with experts who provide game-changing resources: strong intel, powerful insights, and guidance for effective action.
True transformation also requires a connection of the heart and head (i.e., the mind) within those making the change. Because the heart cannot embrace what the mind does not understand, we work effectively in creating this connection for our clients – flowing from the top level all the way through to frontline service providers and back office supporting teams.
For clients seeking help, we simplify the complex, enable informed action, and provide clear paths to follow, one step at a time.
By taking these defined, proven steps – from Diagnostics to Differentiation – our clients each develop their own distinct and dynamic brand. We often serve as the catalyst that helps them build a new culture where the people who live it every day experience the satisfaction of being on a solid path of success for themselves, their teams, their customers, and ultimately, their organization.
Support for Success
Our clients’ executive teams highly value the direct line-of-sight we provide through powerful and profoundly translated customer and employee analytics and actionable advice that lead to predictable outcomes. The results speak for themselves: our clients are our strongest advocates, some with 25 years of loyalty to our partnership. Our clients consistently earn recognition as Forbes Best-in-State winners for delivering a measurably superior CX performance – one that fuels sustained growth and unmatched customer loyalty.
We have many stories of successful change on our outreach side, as well. Support Global Outreach, our community “give back” foundation, provides resources to develop local leaders, supporting their transformative impact on communities across the globe. Support EXP employees supply the means to turn the vision of Support GO into reality through the work we do every day. By directing a portion of our profits and resources to these leaders’ organizations, we reach out to meet very tangible needs and change the lives of people from Dayton, Ohio to Namibia in Africa.
How can we support You ?
Our commitment is YOUR success – predefined and predictably achieved.