Purdue Federal Credit Union – SMS Program Privacy Addendum
Program Name: Purdue Federal Member Surveys
Effective Date: January 1, 2026
1. Program Overview
Purdue Federal Credit Union (“Purdue Federal,” “we,” “us,” or “our”) offers an SMS-based program called Purdue Federal Member Surveys. The program is used to request feedback from existing members about recent service experiences and to facilitate member-requested follow-up.
Purdue Federal Member Surveys may include service experience surveys, customer care communications, and follow-up requested by the member through the survey. If a member affirmatively requests follow-up, Purdue Federal may contact the member to respond to the request, address concerns identified through the survey, or provide assistance requested by the member.
This program does not send standalone advertising, telemarketing, mass marketing, or promotional SMS messages. Participation in the program is not required to obtain any Purdue Federal product or service.
2. Relationship to Other Purdue Federal Agreements
This Addendum applies only to the Purdue Federal Member Surveys SMS program. It does not replace, amend, or limit Purdue Federal’s Membership and Account Agreement, Your Guide to Member Services, Privacy Notice, loan agreements, Digital Banking terms, Text Banking terms, or any other agreement or disclosure applicable to a Purdue Federal product or service.
The Purdue Federal Member Surveys SMS program is separate from Purdue Federal Text Banking and does not permit account access, transfers, balance inquiries, transaction history, or other electronic fund transfer services.
3. Information Collected
As part of the Purdue Federal Member Surveys SMS program, Purdue Federal (and its service provider, Support EXP) may collect:
- Mobile phone number
- Survey responses and feedback
- Service interaction information related to the member’s recent experience with Purdue Federal
- Follow-up preferences or requests submitted by the member
Members should not include account numbers, card numbers, Social Security numbers, PINs, passwords, account balances, transaction details, or other sensitive financial information in survey responses.
4. Use of Information
Information collected through the Purdue Federal Member Surveys SMS program may be used for:
- Customer satisfaction measurement
- Service quality improvement
- Internal reporting and analytics
- Responding to member feedback, questions, or requested follow-up
- Improving Purdue Federal products, services, training, and member support processes
Purdue Federal will not use SMS program opt-in data or consent information for advertising, telemarketing, or promotional text messages unless the member separately provides any consent required by applicable law.
5. Third-Party Data Sharing
Support EXP acts as a service provider to Purdue Federal for purposes of operating the Purdue Federal Member Surveys SMS program.
Purdue Federal and Support EXP do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers only as needed to operate, support, analyze, secure, or improve the Purdue Federal Member Surveys SMS program, and only subject to obligations designed to protect the information.
6. Relationship to Purdue Federal’s Privacy Notice
This Addendum supplements Purdue Federal’s general Privacy Notice and applies only to the Purdue Federal Member Surveys SMS program.
Purdue Federal’s general Privacy Notice describes broader information practices, including circumstances in which Purdue Federal may use information for its own marketing purposes or joint marketing as permitted by law. This Addendum provides additional limitations specific to the Purdue Federal Member Surveys SMS program, including the treatment of mobile phone numbers and SMS consent information.
7. Consent and Opt-Out
Members may receive Purdue Federal Member Surveys SMS messages based on Purdue Federal’s consent mechanisms and applicable law.
Members may opt out of Purdue Federal Member Surveys SMS messages at any time by replying STOP to a program message. Members may request help by replying HELP.
Purdue Federal will also honor other reasonable expressions of a member’s request to stop receiving Purdue Federal Member Surveys SMS messages.
After a member opts out, the member will no longer receive Purdue Federal Member Surveys SMS messages, except where permitted by law or where the member separately consents to another Purdue Federal messaging program.
8. Message Frequency and Charges
Message frequency varies. Message and data rates may apply. Members should contact their wireless carrier with questions about their text or data plan.
Carriers are not liable for delayed or undelivered messages.
9. Data Security and Retention
Purdue Federal and its service providers use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Purdue Federal Member Surveys SMS program.
Information collected through the program is retained only as long as reasonably necessary for the purposes described in this Addendum, to operate and improve the program, to maintain records of consent and opt-out requests, or as required by law.
10. Contact Information
For questions about the Purdue Federal Member Surveys SMS program or this Addendum, please contact:
Purdue Federal Credit Union
Phone: 800.627.3328
Email: mbrservice@purduefed.com
11. Additional Privacy Information
For more information about Purdue Federal’s general privacy practices, please review Purdue Federal’s Privacy Policy and Privacy Notice at: