Better member understanding. Stronger growth decisions.

Strategic member research designed for Ohio credit unions under $300 million in assets — built on the capabilities Support EXP has developed serving credit unions nationwide.

What your credit union gains

Understand members

Why they join, stay or disengage

Identify opportunities

Unmet needs, relationships and growth

Inform leadership

Confidential findings and executive insight

Trusted by Ohio Credit Union Leadership

For more than 20 years, Support EXP has partnered with MyUSA Credit Union, an Ohio-based institution with over $350 million in assets. MyUSA’s experience illustrates how strategic member intelligence can strengthen leadership decisions — capabilities we’re now making more accessible to smaller Ohio credit unions.

"MyUSA’s long-standing relationship with Support EXP and Rhonda Sheets has been invaluable to MyUSA. Support EXP’s insight and partnership have been instrumental in helping MyUSA better understand our members, listen more closely to their needs, and turn feedback into action. Support’s insights have helped our leadership team move beyond assumptions, make better-informed strategic decisions, and remain focused on delivering an exceptional member service experience. Support is a trusted partner in helping us continuously improve, and we are thankful for that partnership."

Jim Miles

President & CEO, MyUSA Credit Union