1. Purdue Federal Member Surveys Program Description

Purdue Federal Member Surveys is an SMS program offered by Purdue Federal Credit Union (“Purdue Federal,” “we,” “us,” or “our”). The program sends member experience and customer satisfaction survey text messages related to a member’s recent interactions with Purdue Federal, such as a branch visit, call center contact, digital banking support interaction, or loan or account service event.

The program may also facilitate follow-up requested by a member through a survey response. If a member affirmatively requests follow-up, Purdue Federal may contact the member to respond to the request, address concerns identified through the survey, or provide assistance requested by the member.

This program does not send standalone advertising, telemarketing, mass marketing, or promotional SMS messages.

2. Relationship to Other Purdue Federal Services

These SMS Terms apply only to the Purdue Federal Member Surveys SMS program. They do not replace, amend, or limit Purdue Federal’s Membership and Account Agreement, Your Guide to Member Services, Privacy Notice, loan agreements, Digital Banking terms, Text Banking terms, or any other agreement or disclosure applicable to a Purdue Federal product or service.

Purdue Federal Member Surveys is separate from Purdue Federal Text Banking. The program does not permit account access, transfers, balance inquiries, transaction history, bill payments, or any other electronic fund transfer service.

3. Message Frequency and Charges

Message frequency varies.

Message and data rates may apply. Please contact your wireless carrier with questions about your text or data plan.

Carriers are not liable for delayed or undelivered messages.

4. Opt-Out Instructions

You may cancel Purdue Federal Member Surveys SMS messages at any time by replying STOP to any Purdue Federal Member Surveys message.

After you reply STOP, you will receive a confirmation message that you have been unsubscribed. After that, you will no longer receive Purdue Federal Member Surveys SMS messages, except where permitted by law or where you separately consent to another Purdue Federal messaging program.

Purdue Federal will also honor other reasonable requests to stop receiving Purdue Federal Member Surveys SMS messages.

5. Help Instructions

For help, reply HELP to any Purdue Federal Member Surveys message.

You may also contact Purdue Federal directly:

Purdue Federal Credit Union
Phone: 800.627.3328
Email: mbrservice@purduefed.com

6. No Sensitive Information in Survey Responses

Do not include account numbers, card numbers, Social Security numbers, PINs, passwords, account balances, transaction details, or other sensitive financial information in survey responses.

If you need assistance with your account or a transaction, contact Purdue Federal directly using a secure channel.

7. Privacy

Information collected through Purdue Federal Member Surveys is handled as described in Purdue Federal’s SMS Program Privacy Addendum and Purdue Federal’s Privacy Policy.

SMS opt-in data and consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

For more information, please review:

Purdue Federal Privacy Policy: https://www.purduefed.com/privacy/

Purdue Federal Member Surveys SMS Privacy Addendum: https://supportexp.com/purdue-privacy-2/

8. Eligibility and Authority to Use Mobile Number

By participating in Purdue Federal Member Surveys, you represent that you are the subscriber or customary user of the mobile number used to receive the messages, and that you are authorized to consent to receive messages at that number.

You agree to notify Purdue Federal if your mobile number changes or if you are no longer the subscriber or customary user of the number.

9. Changes to These SMS Terms

Purdue Federal may update these SMS Terms from time to time. Changes will apply when posted or otherwise made available, unless a later effective date is stated.

10. Contact

For questions about Purdue Federal Member Surveys or these SMS Terms, contact:

Purdue Federal Credit Union
Phone: 800.627.3328
Email: mbrservice@purduefed.com