Employee Survey Program for Banks and Credit Unions

Revolutionize Workplace Engagement with Peer Feedback

Support EXP’s Employee Peer Survey Platform uncovers actionable workforce insights, improves engagement, and strengthens team collaboration.

Build a scalable, meaningful and actionable way of listening to your employees

Customized employee surveys assess vital predictors of your financial institution’s present and future workforce. It uses eNPS and other metrics to measure employee engagement, satisfaction and commitment to your organization and its objectives.

Create a customer-conscious culture, back office to front office
Develop organization-wide quality and professionalism
Focus teams on specific internal service quality behaviors

Measure and increase employee engagement

Keep your finger on the pulse of your workforce by discovering the key engagement drivers that provide the “why” behind eNPS and other employee metrics. Stay alert to trends and changes in your employees’ satisfaction and commitment to your brand.

Create a more connected workforce mindset

Stay aware of your employees’ degree of isolation, disconnection, and/or dissatisfaction resulting from evolving workforce configurations. Insights from real-time surveys sharpen executive understanding of the employee mindset and focus action to build and sustain a connected workplace culture.

Listen to your people.
Build a better culture.

Keep your finger on the pulse of your dynamic organizational mindset. By inviting authentic feedback from your workforce, you can stay aware of emerging issues and resolve friction before it impacts customer service.

Align the entire organization around the customer experience

We help you create a customer-focused culture that operates seamlessly across all workgroups. When high internal service levels are evident throughout the organization, all departments come together as a single high-performing team to serve your customers. When this happens, the organization truly becomes greater than the sum of its parts.

Reduce internal friction by breaking down departmental silos

Identify and reduce friction among employee teams, from back office to front office. That friction among teams spills over into the relationships frontline employees have with customers. Teams that are not working well together ultimately cost an organization revenue because it impacts productivity.

Build better synergy between people and teams throughout the company

When internal teams depend upon each other to deliver the customer experience, you need to know how well they are serving each other — and you need to hear it directly from team members. Close internal service performance gaps and eliminate front-office to back-office friction, with the goal of aligning the entire organization around the customer.