Team Builder

Team Builder is a turnkey, peer-based employee survey program that builds a customer-focused team culture in your bank or credit union by understanding the exact standards and skills needed for serving one another well from front-office to back-office. Because if you’re not serving a customer, you’re serving someone who is!

Internal Friction and Service Gaps Between Front Office and Back Office Impair CX Delivery.

Why Team Builder?

BUILDS SYNERGY

within and across teams from front to back office

REDUCES INTERNAL FRICTION

and breaks down departmental silos

IDENTIFIES AND CLOSES

internal service gaps that impact CX

EVALUATES AND REINFORCES

internal brand service standards

ENHANCES EMPLOYEE CONNECTION

and employee engagement

BUILDS CUSTOMER EXPERIENCE

from the core to the front line

EQUIPS MANAGERS

with coaching skills and learning resources

DELIVERS IMMEDIATE IMPACT

of a comprehensive turnkey solution

ALIGNS ENTIRE ORGANIZATION

around the customer experience

ENCOURAGES

“We’re all in this together” cultural mindset

What Results Can You Expect?

Here are the outcomes our clients experience with TEAM BUILDER:

How Does Team Builder Work?

In this peer-driven internal survey program, we first define your brand standard for Internal Service Quality – how your employees should be serving each other. Then we map team dependencies across all functional areas. We train your managers and departmental leads on how to coach to the expected service behaviors. All employees learn the purpose and benefits of the program, and are introduced by their managers to the internal service standards. Managers begin to inspire and develop their teams toward interactions that reflect these service standards. Then we launch the formal survey rotation to capture team-level, peer-to-peer feedback, which is initially reviewed by a designated internal quality team to identify and remove barriers to internal service quality. Through the EXP Actionable Analytics Portal, managers are equipped with team-level analytics for effectively coaching, guiding and developing their teams in serving one another well.

Take Team Builder to the Next Level

Culture Booster

Enhance Workplace Engagement

Connection Booster

Understand Your Evolving Workforce

“

"Support EXP has been a key partner in our success and we value our partnership! "

– Credit Union CEO

A conversation is the first step toward Your success!

Let’s discuss how we can support you.