The Greater Cost of NOT Investing in CX Intel: Are You Tripping Over Dollars to Pick Up Pennies?
I’m going to offer to help you with this problem WITHOUT any cost – read all the way to the bottom of this post! I’ve spent a lot of time…
Building Member Relationships: The Perils of Wide-but-Not-Deep Growth
I want to start out this post with this argument: if you are relying on a wide, primarily inorganic approach of “purchasing” members through acquisitions – without undergoing the serious…
What Filene’s Hidden Lessons Mean for Credit Unions Today: Speaking of Change
Hi, Everyone! Many years ago, when I was just starting my business, I became aware of and very impressed by the unique mind and powerful writing of Edward A. Filene,…