Data Translation
In this Managed Services offering, Support EXP’s expert data analysts present an executive-level, comprehensive analysis of your customer feedback. We make sure you are getting the most valuable insights to help you accelerate toward your key objectives.
Executives Lack the Time and Expertise to Get the Most Valuable Actionable Insights From Their Customer Feedback Data.
Why Data Translation?
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OUR INDUSTRY EXPERTISE
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DATA-DRIVEN INSIGHTS
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TIMELY CX INTEL
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DIRECT-TO-LEADERSHIP REPORTING
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THIRD-PARTY OBJECTIVITY
What Results Can You Expect?
Here are the outcomes our clients experience with DATA TRANSLATION:
- Clarified, More Informed Strategy
- Sharpened Focus on CX Objectives
- Shortened Time to Action
- Increased Flexibility and Responsiveness
- Optimized CX Intel
How Does Data Translation Work?
Support EXP data analysts conduct a comprehensive analysis of your customer feedback metrics, including customer comments and sentiment. We review drivers and sub-drivers across your Products, Processes, People, and Channels. Then we formally present to your C-Level Team, and other stakeholders, key insights from your data analytics. Our analysts recommend specific action items to prioritize, showing how you can use your analytics to inform your CX strategy, change operational practices, and accomplish your identified Key Objectives.
A conversation is the first step toward Your success!
Let’s discuss how we can support you.