Talent Booster
This self-directed employee training module of Relationship Builder equips frontline employees to learn, practice and master the exact service and sales skills they are failing to demonstrate in real-world experiences. By coupling real-world observations captured from real customers in mystery shops, front-line employees are served up with the exact Transformational Techniques they must practice and master.
Traditional Training of Frontline Service and Sales Skills Lacks the Real-World Relevance to Take Them From Where They Are to Where They Need to Be.
Why Talent Booster?
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DELIVERS DIRECT FEEDBACK
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OFFERS TECHNIQUES
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ALLOWS TRAINING FLEXIBILITY
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PRESENTS PERSONALIZED RESULTS
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TRACKS EMPLOYEE COMMITMENT
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PROVIDES EMPLOYEE ALERTS
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IMPROVES COACHING
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SPARKS INITIATIVE
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EQUIPS EMPLOYEES
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TRANSLATES TRAINING
What Results Can You Expect?
Here are the outcomes our clients experience with TALENT BOOSTER:
- Enables Employee Ownership of Learning
- Drives Professional Development
- Improves Knowledge Retention
- Increases Training Efficiency
- Boosts Frontline Accountability for CX
How Does Talent Booster Work?
Frontline employees are notified when secret shoppers submit mystery shop feedback on his or her service delivery. An on-demand, personalized Employee Performance Dashboard in the EXP Actionable Analytics Portal pinpoints exactly which skills are strengths, and which need to be worked on. Behavior-level training equips the employee to learn and master skills for delivering best-in-class service experiences, every time. Managers can focus attention on employees who need training in specific skills, while identifying those employees who stand out in their performance and desire to learn. It elevates the training dialogue between managers and frontline employees to co-create a more effective and encouraging coaching environment.
A conversation is the first step toward Your success!
Let’s discuss how we can support you.