Data Automation Analyst
Location: Dayton, OH (Hybrid Considered, Part-Time Considered)
Job Summary:
We are seeking an early-career Data Automation Analyst to join our team and play a pivotal role in automating, analyzing, and delivering insights from customer experience (CX) data. This position requires a foundation in SQL, ETL automation, software development (.NET preferred), and AI-driven analytics to enhance customer experience insights and reporting.
The ideal candidate will be passionate about CX analytics and adept at bridging data engineering with AI-driven solutions. They should be curious, eager to learn, and excited to explore innovative approaches to data analysis and automation. They will support the automation of customer survey analysis, NPS/CSAT scoring trends, and key driver insights to provide actionable intelligence for our clients.
Key Responsibilities:
Data Processing & ETL Automation
- Develop and maintain SQL-based ETL processes to extract, transform, and load CX data from multiple sources.
- Automate CX data workflows to streamline reporting and insights delivery.
- Optimize queries for efficient performance on large datasets.
Customer Experience Analytics & AI Integration
- Implement AI-driven predictive models to forecast customer satisfaction trends.
- Use NLP (Natural Language Processing) for sentiment analysis on survey responses and customer feedback.
- Conduct statistical analysis to identify key drivers of NPS, CSAT, and CES trends.
- Develop automated anomaly detection for changes in customer sentiment or survey results.
Software Development for Data Analysis Output
- Build and maintain custom analytics applications in .NET (C#) or Python to visualize and process CX data.
- Develop APIs and integrations between CX platforms, CRM systems (e.g., Salesforce, HubSpot), and AI models.
- Enhance automation of CX reporting using scripting and backend development.
Data Storytelling & Communication
- Transform complex data findings into clear and actionable insights for business leaders.
- Build dynamic reports and interactive dashboards using Power BI or internal tools.
- Collaborate with CX, marketing, and operations teams to translate insights into business impact.
Problem-Solving & CX Process Improvement
- Conduct root cause analysis on negative CX trends and identify areas for improvement.
- Automate reporting processes to improve operational efficiency in CX analysis.
- Support Voice of the Customer (VoC) initiatives by providing data-driven recommendations.
Qualifications:
Required
- Bachelor’s degree in Data Science, Computer Science, Statistics, Business Analytics, or related field.
- 1-3 years of experience in data engineering, analytics, or software development.
- Proficiency in SQL (writing complex queries, stored procedures, and ETL automation).
- Programming skills in .NET (C#, VB) or Python for data processing and automation.
- Familiarity with AI and machine learning applications in CX analytics.
- Understanding of customer experience metrics (NPS, CSAT, CES) and key drivers analysis.
- Ability to communicate insights effectively to both technical and non-technical stakeholders.
Preferred
- Experience with NLP techniques for analyzing customer feedback.
- API development and integration experience.
- Experience working with survey platforms.
- Familiarity with predictive modeling techniques for customer retention and sentiment trends.
Why Join Us?
- Opportunity to work at the intersection of data engineering, AI, and customer experience analytics.
- Hands-on exposure to AI-driven data analysis, automation, and predictive modeling.
- Collaborative environment where your insights directly impact CX strategy and business decisions.
- Growth opportunities in data analytics, AI, and full-stack analytics development, including exposure to executive consulting and strategic CX advisory roles.
- Exciting opportunity to design and develop cutting-edge tools that push the boundaries of CX analytics and AI-driven insights.
- Ideal for someone eager to learn, experiment, and think beyond conventional approaches to solving CX challenges.
If you’re excited about working on cutting-edge CX analytics, AI-driven insights, and automation, we’d love to hear from you!
Apply today to be a part of our mission to elevate customer experience through data-driven intelligence.
Email Resume and AI-assisted cover letter to: dhilbig@supportexp.com