Sales / Business Development Representative

Be a Trailblazer in the Future of Banking

Are you a tenacious sales professional with a passion for hunting new business, engaging senior decision-makers, and closing high-value deals? Support EXP is revolutionizing how credit unions and banks harness real-time customer experience (CX) analytics to drive revenue, growth, and profitability. With 25+ years of expertise in the credit union space, we’re launching a high-growth initiative in banking—and we need a dynamic sales leader to drive new client acquisition.

Support EXP is seeking a Data Analyst as a key member of the Innovation & Technology team that will interpret and analyze customer experience data, develop and maintain custom code and reporting, analyze data and present findings to key internal and external stakeholders.

Why Support EXP?

At Support EXP, we go beyond transactions to help financial institutions create seamless, insight-driven customer experiences that translate into measurable business results. Our cutting-edge CX analytics platform empowers banks and credit unions to connect customer interactions with business performance, improving engagement, retention, and growth.

What You’ll Do:

  • Drive new business development in the banking sector, with a relentless focus on acquiring net-new accounts.
  • Engage and sell to senior decision-makers (C-suite, Heads of Retail, Chief Experience Officers, and Customer Experience Leaders).
  • Lead high-value, consultative sales conversations that emphasize CX metrics (NPS, CSAT, VoC) and their impact on revenue and retention.
  • Build, manage, and close a strong pipeline of opportunities through persistent outreach, networking, and relationship-building.
  • Use key account and value-based selling strategies to differentiate Support EXP’s solutions from internally developed programs.
  • Leverage metrics-driven selling to demonstrate the ROI of our platform, navigating influencer and decision-maker matrices.
  • Develop creative engagement strategies to break into key accounts and build long-term relationships.

What Makes You a Great Fit?

  • 5+ years of experience in a “hunter” sales role, with a track record of acquiring net-new business in B2B sales.
  • Experience successfully closing mid-to-large-sized B2B contracts with a strong understanding of value-based pricing
  • Background in financial services or technology sales—deep experience with credit unions or banks is a plus.
  • Proven ability to sell to and influence senior executives, with experience navigating complex decision-making environments.
  • Familiarity with NPS, CSAT, VoC, and customer experience analytics—you understand their value and can communicate it effectively.
  • A persistent, optimistic, and energetic sales approach—you love the challenge of building something new.
  • Ability to thrive in a high-growth, high-impact role—you’re self-motivated and driven to succeed.
  • Exceptional communication, negotiation, and presentation skills.

How We’ll Measure Success:

  • New accounts won & total contract value secured.
  • Quality and depth of sales pipeline.
  • Success in engaging senior decision-makers.
  • Demonstrated ability to position CX as a strategic revenue driver.

Are You Ready to Make an Impact?

This isn’t just another sales role—this is your chance to lead and grow a market. If you’re a hunter who thrives on winning big deals and positioning high-value solutions, we want to hear from you.

To apply, send resume to Ron Larry at rlarry@supportexp.com