EXP Managed Services
EXP Managed Services offers a portfolio of collaborative and consultative services to launch or bolster your bank or credit union’s CX program, and to optimize your customer feedback solutions, whenever and however needed. Support EXP experts work directly with leadership to provide the guidance, support and solutions critical to reaching your desired CX objectives – in less time.
Executives of financial institutions lack the focused, internal CX resources and expertise to efficiently create and sustain the best-in-class service financial consumers expect.
Why EXP Managed Services?
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PROVIDES CX PROGRAM MANAGEMENT
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SUPPORTS CXO FUNCTIONS
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ESTABLISHES EARLY TRACTION
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ACCELERATES ACTION
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TRANSLATES CX ANALYTICS
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STRENGTHENS C-LEVEL
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ENABLES EXECUTIVE DECISIONS
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IMPROVES EFFICIENCIES
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FOCUSES ATTENTION
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SIMPLIFIES YOUR ROLE
What Results Can You Expect?
Here are the outcomes our clients experience with EXP MANAGED SERVICES:
- Manage CX as a Priority
- Refine Strategy with Reliable Intel
- Accelerate toward Differentiation
- Gain Clarity with Objective Data Analysis
- Leverage Third-Party Expertise
How Do EXP Managed Services Work?
Support EXP experts are equipped and ready to support your CX functions and objectives when internal resources are in short supply. Our agile, customizable approach helps you navigate toward predictable outcomes through optimal use of our CX and professional services, helping you do more with less. Our EXP Managed Services free up C-Level resources, time, and energy to focus on business goals, targets, and desired outcomes. Our analytics expertise ensures you are getting the most valuable insights from your survey data and CX metrics, so you can accelerate action toward your key objectives and achieve predictable outcomes reflecting your business goals.
Take EXP Managed Services to the Next Level
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Support EXP's partnership has provided the member service accountability construct necessary for our service goals. Support EXP provides support through a clearly benchmarked and transparent program accessible to credit union leadership and which can be cascaded to all employees through coaching and development. Through our collaborative efforts, we have implemented a holistic approach which focuses upon the key drivers most important to our membership. They have helped us navigate through 2020 COVID-impacted service challenges and are helping shape our 2021 service priorities in a way that strategically drives business imperatives.
– Joy Wilson, SVP and Chief Administrative Officer at ORNL Federal Credit Union
A conversation is the first step toward Your success!
Let’s discuss how we can support you.