3Q 2024 Roundup - Autumn Edition
Change (and Pumpkin Spice) is Everywhere
Here in Ohio, the leaves are at their most colorful. It’s a reminder that change is always happening – sometimes welcome, sometimes not. In many cases, success depends on how prepared you are to deal with it.
At Support EXP, we’re always looking for ways to help you deal with the changes that affect your member experience. We’ve got an eye on the trends that will be impacting financial institutions in 2025 (stay tuned for more info)!
In the meantime, here’s what we’ve been up to:
- Our most recent webinar focused on “Small But Mighty Credit Unions,” those financial institutions challenged by the continuing trend of industry consolidation.
During the session, our CEO Rhonda Sheets:
- Identified the challenges smaller credit unions face in today’s financial landscape
- Offered insights into marshalling the unique advantages of smaller CUs
- Encouraged CUs to “live their difference” every day to strengthen member loyalty
If you were unable to attend the webinar, an on-demand recording is available:
https://supportexp.com/small-but-mighty-credit-unions-webinar-video/
Join us on Wednesday, October 30th, for our next webinar: “Elevating Culture: How to Boost Engagement and Performance in Your Financial Institution.” Get more details and sign up here: https://supportexp.com/elevating-culture-webinar/
- Also, check out our latest blog post:
- Growing Opportunity: The Fruits of Transformative Change was inspired by Rhonda’s experiences on her recent trip to Africa. She offers a reminder for organizational leaders that even incremental change can build toward a fundamental transformation.
- Want to know more about Net Promoter Score? A new article in our Industry Topics library takes you step-by-step through the process of calculating and analyzing your NPS, so you get the most value from your CX metric.
Yes, change can be unsettling. But it is a key part of growth – as long as you have the preparedness to navigate it toward predictable outcomes.
We’re here to get you to your desired outcomes – and we delight in doing so.