4Q 2024 Roundup - World-Class Edition

As you open your calendar on a new year, we hope you take some time to reflect on your performance in 2024. How did you elevate your customer experience? Did you hit your goals, or did you fall short of the mark? Are your efforts paying off in terms of your growth and customer loyalty?

At Support EXP, we’re resolved to help you reach “World-Class” levels of customer experience delivery. What does “World-Class” mean? World-Class CX performers are those elite organizations whose exceptional customer experiences have earned them a Net Promoter Score of 80 or above.

It’s not easy. But for those committed to the customer experience as a competitive differentiator, we have the tools and the talent to get you to the next level!

We finished 2024 strong, and we’re looking to continue our momentum. Check out the insights available to you:

I.  Take Your Teams to the Next Level

We wrapped up our 2024 webinar series with a look at “Elevating Culture” in workplaces struggling with team collaboration and employee engagement. During the session, our CEO Rhonda Sheets showed banking leaders how to:

• • Diagnose the Disconnect that has led to greater employee disengagement.

  • Accelerate Engagement with data gathering that helps, rather than hinders, employee engagement.

  • Align the Culture to the Customer by showing how teams throughout the organization learn how to work well together — on behalf of the customer.

If you were unable to attend the webinar, an on-demand recording is available: Support EXP: “Elevating Culture” webinar

II.  Stuck on Strategy? Check out our latest blog post:

• • In Navigating Uncertainty: 7 Leadership Actions to Overcome Indecision and Drive Success, Rhonda looks at how the complexity of today’s banking challenges can paralyze decision-making when action is most needed. She presents the possible costs of indecision, then offers key leadership actions that can help restart your progress.

III.  Find Out What’s Fueling Your NPS

The latest article in our Industry Topics library shows how understanding the reasons for a low NPS score can give you crucial insight into improving your customer experiences and regaining customer loyalty.

Yes, change can be unsettling.  But it is a key part of growth – as long as you have the intel, the insight, and the resolve to navigate it toward predictable outcomes. 

We’re here when you need us, ready to get you to “World-Class” in 2025 – and beyond!