The EXP Actionable Analytics Portal brings together powerful technologies, intuitive analytics, and proven processes in a single easy-to-use data platform. It collects and presents all of your real-time feedback data and CX metrics like NPS, C-SAT, and CES. Then it provides the actionable insights you need to understand your survey and/or mystery shop data and turn it into timely, impactful action.
Executives of Financial Institutions Are Unable to Make Sense of Their CX Data, and They Lack the Tools to Discover Quickly What to Actually DO With the Data to Get the Outcomes They Want.
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The EXP Actionable Analytics Portal is the gateway to achieving your business goals predictably, with impactful analytics that lead to data-driven action. From top-level executives to frontline representatives, the Portal provides an intuitive user experience for getting the clearest and most useful intel from your surveys and/or mystery shops. Its interactive tools empower you to harness your feedback data and CX metrics (NPS, C-SAT, CES), understand what your customers are experiencing, and take strategic and transformational action toward your goals and objectives. While continually evolving in its capabilities as our data scientists innovate, the Portal remains consistent in its core characteristics of security, ease-of-use, and agility — bringing everything together seamlessly to deliver game-changing outcomes to your bank or credit union.
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