Digital Booster

This Insight Builder module uses customer surveys to measure and optimize your online and mobile banking channels, as well as the human support behind them.

Digital Is Everywhere These Days. Not Knowing What Your Customers Are Experiencing in Your Digital Banking Channels Can Put Your Customer Relationships at Risk.

Why Digital Booster?

PINPOINTS FRICTION

in the digital user experience

ELIMINATES FRUSTRATION

arising from digital channels

IMPROVES ONLINE

and mobile banking service delivery

MEASURES FRONTLINE EXECUTION

through digital channels

ENCOURAGES ADOPTION

of digital channels by customers

UNCOVERS INNOVATIONS

customers want most

BUILDS A DIGITAL UX

that differentiates

CALIBRATES DIGITAL-HUMAN

balance of service

INFORMS CONVERSATIONS

with vendors/platform providers

ENSURES SERVICE QUALITY

consistency across all channels

What Results Can You Expect?

Here are the outcomes our clients experience with DIGITAL BOOSTER:

How Does Digital Booster Work?

We start by clearly identifying your digital objectives and targets and then go to work creating the surveys to capture just the right information for you to act on, whether it’s purely digital or digital-to-human. Then the EXP Actionable Analytics Portal presents exactly what you need to know to act decisively to remove individual friction in the user experience or to tackle larger systemic friction of strategic nature. It can be the difference between your customers’ digital experiences drawing them closer to you – or driving them away!

“

EXP’s digital reports tell us exactly what we need to know. The analytics show what our members think about every aspect of our site and app so we know where to focus our energy.

– CX Executive of Credit Union in Northeastern U.S.

A conversation is the first step toward Your success!

Let’s discuss how we can support you.