Build a customer-focused culture by reducing team friction and improving engagement.
Team Builder is a turnkey, peer-based survey program that helps your employees understand the exact standards and skills needed for serving internal customers as well as you serve external customers.
Customized employee surveys assess vital predictors of your financial institution’s present and future workforce. It uses eNPS and other metrics to gauge employee engagement, satisfaction and commitment to your organization and its objectives.
Keep your finger on the pulse of your workforce by discovering the key engagement drivers that provide the “why” behind eNPS and other employee metrics. Stay alert to trends and changes in your employees’ satisfaction and commitment to your brand.
Stay aware of your employees’ degree of isolation, disconnection, and/or dissatisfaction resulting from evolving workforce configurations. Insights from real-time surveys sharpen executive understanding of the employee mindset and focus action to build and sustain a connected workplace culture.
Keep your finger on the pulse of your dynamic organizational mindset. By inviting authentic feedback from your workforce, you can stay aware of emerging issues and resolve friction before it impacts customer service.
We help you create a customer-focused culture that operates seamlessly across all workgroups. When high internal service levels are evident throughout the organization, all departments come together as a single high-performing team to serve your customers. When this happens, the organization truly becomes greater than the sum of its parts.
Identify and reduce friction among employee teams, from back office to front office. That friction among teams spills over into the relationships frontline employees have with customers. Teams that are not working well together ultimately cost an organization revenue because it impacts productivity.
When internal teams depend upon each other to deliver the customer experience, you need to know how well they are serving each other — and you need to hear it directly from team members. Close internal service performance gaps and eliminate front-office to back-office friction, with the goal of aligning the entire organization around the customer.
