Just one question. Your top-of-mind response will show just how well you stand out from your banking competitors. Are you leveraging your strengths to differentiate your brand in the minds…
Banks and credit unions – not to mention their customers – have made their way through a gauntlet of disruptive trends over the past three years. Financial consumers have emerged…
Empathy, the ability to understand another person’s feelings and perspective, can be difficult to convey in a banking setting. But certain behaviors and skills can be learned, practiced, and mastered…
What makes an experience memorable? In a good way, I mean. We all know plenty of examples of experiences that stay in our memories for the wrong reasons. But, at…
Upheaval in the job market is the present and unfortunate challenge of sourcing talent, particularly in frontline positions. It’s seen all around us – “Help Wanted” signs abound. In fact,…
Have you noticed an overall decline in our American service culture? I have found it quite aggravating, between call centers that tell you to leave a message and then don’t…
Some say it takes 21 days to form a new habit. Some say it takes at least 66 days. Either way, this pandemic has got you covered. The months-long quarantine…
It is a sad day for me today. Since 2009, I have been trumpeting my concerns that the credit union community is not paying attention to the greatest “felt-advantage” that…
Who would have thought in the beginning of March that our world would go on “pause” by the end of it? We are definitely operating between the parentheses. Eventually, we’ll…
We’re wrapping up the year with an upbeat, exclusive, client-only webinar celebrating the game-changing expansions and innovations we introduced during the year — and our plan for this presentation was…