Digital Booster
This Relationship Builder module uses mystery shops to help you provide online and mobile banking channels that consistently meet customer expectations of a low-effort digital experience backed up by reliable human support.
Digital Is Everywhere These Days, but There Are Still Humans Behind It. The Human Side of the Digital Experience Could Determine Whether Your Customers Ever Come Back to Your Digital Channels.
Why Digital Booster?
1
MEASURES FRONTLINE EXECUTION
2
PINPOINTS FRICTION
3
ELIMINATES FRUSTRATION
4
IMPROVES ONLINE AND MOBILE
5
ENCOURAGES ADOPTION
6
ENSURES HIGH PERFORMANCE
7
BUILDS A DIGITAL USER EXPERIENCE
8
CALIBRATES DIGITAL-HUMAN
9
INFORMS CONVERSATIONS
10
ENSURES SERVICE QUALITY
What Results Can You Expect?
Here are the outcomes our clients experience with DIGITAL BOOSTER:
- Differentiate with Digital
- Maintain Channel Consistency
- Improve User Experience
- Guide Digital Strategies
- Humanize Digital Banking
How Does Digital Booster Work?
We start by clearly identifying expectations and standards for your online and mobile banking channels. Then we prepare your own customers to evaluate those channels through our mystery shops. These reports of their digital experiences reveal detailed strengths and opportunities for improvement from both the human and digital sides of the experience. The EXP Actionable Analytics Portal presents exactly what you need to know to act decisively to remove friction in the digital user experience, and to provide the human support when and as your customers need it. It can be the difference between your customers’ digital experiences drawing them closer to you – or driving them away!
“
EXP’s digital reports tell us exactly what we need to know. The analytics show what our members think about every aspect of our site and app so we know where to focus our energy.
– CX Executive of Credit Union in Northeastern U.S.
A conversation is the first step toward Your success!
Let’s discuss how we can support you.